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We take delivery as seriously as we take design. We’ve organized our shipping to be affordable, fast, and communicative. Below, we’ve outlined our shipping options, and what to expect once you have placed your order.
No matter how much you order, our shipping options are one flat rate. That means whether you’re ordering a single chair or an entire living room set, your shipping rate remains that same low price. How do we do it? We’re wizards. Just kidding: we’re obsessed with efficiency.
Shipping options and charges can be selected and changed at checkout.
Please note that our flat-rate pricing applies to orders within the continental USA and most of Canada. Additional charges may apply for deliveries to Alaska, Hawaii, and remote areas of Canada. We are unable to ship to PO boxes, APO or FPO addresses, or US territories.
You’re keen to meet your brand new furniture, and we’re keen to get it to you. In-stock items are typically delivered within one to two weeks of ordering. No more waiting in shipping-limbo.
Leading up to delivery day, our delivery partners will contact you to arrange a window of time that you can expect your order. Be sure to carefully measure your door frames and hallways to determine the best path for your new furniture. If we are unable to get your furniture into your home, you will be responsible for the return shipping fees. Upon arrival, our delivery partners will arrange your package in accordance with your selected shipping option.
Small items (such as a lamp, a pillow, or a throw) are sent by courier. These will be delivered as soon as possible, and the courier will not call ahead in advance to schedule delivery. Courier deliveries do not require a signature upon delivery and your package will be left on your doorstep if you are not available to receive it.
Please note that our delivery partners cannot take your cardboard packaging away. In the event that you need to return your order, the original packaging is required to avoid a repackaging fee.
You can change your mind. At Homely, we offer a 30-day return policy, as well as extensive warranty coverage on most of our pieces. Interested to learn more about our returns and warranty coverage? Visit our returns page for more detail.
If you wish to change the delivery address for your order, please contact us before the item is dispatched to you (this is likely to be within 48 hours of you placing the order - we will send you an email to let you know when it has left our warehouse). If you need to update your delivery address once your order is already on its way, you will be charged a rerouting fee.
If you change your mind completely, we understand. As long as you cancel your order before it has left our warehouse, you will receive a full refund. If you cancel your order once it has left our warehouse, you will be responsible for the shipping and return-shipping charges.