RETURNS & EXCHANGES
30 Day Satisfaction Guarantee
Your home should be perfect. This is why we offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your Homely purchase, we want to help. Below, you'll find the information you need to complete a successful exchange or return of your order.
FREE EXCHANGES
We offer a free exchange per-item, per-order.
Please note that if you decide to exchange an item more than once, additional shipping fees will apply.
To exchange an item, get in touch with our team. They will note the piece(s) you’d like to exchange, and work with our delivery partners to coordinate a pick-up and drop off date.
In the event you exchange for an item that costs less than your initial purchase, the difference will be refunded back to the payment method used in the transaction. Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
Should you choose to exchange for an item that costs more than your original choice, the customer care agent helping you organize your exchange will process your outstanding charge.
RETURNS
To start your return process, get in touch with our team. They will set you up with everything you need for the return.
The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund.
Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement.
RETURN SHIPPING FEES
Most returns will incur a $49 return-shipping, $19 for smaller items sent by courier or a %20 restocking fee for orders shipped by freight. If you decide to return your Homely item(s), we will refund the purchase price less the return shipping fee.
Choose a replacement piece from the Homely catalog and we will waive your return shipping fee. Our team will also work to coordinate pickup and dropoff at the same time.
FINAL SALE ITEMS
Any item marked as "Final Sale" at the time of transaction is not covered by our return policy.
RETURN IN ORIGINAL PACKAGING
We love our furniture, and we want you to too as well. When we ship our products, we pack them very carefully to avoid shipping damage. We ask that you place your returned item in its original packaging.
If you have already discarded your original packaging, don't fret — our shipping experts will repackage your piece at our warehouse for an additional fee.
RETURNS MUST BE IN AS NEW CONDITION
We are only able to accept returned product in as-new condition.
Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
CUSTOM ORDERS AND ADDITIONAL SERVICES
Please note that custom orders and additional service fees paid are non-refundable.
This includes fees paid for in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zone.
Any Homely products shipped outside of the contiguous United States and Canada are not covered by our return policy.
WARRANTY
Sometimes the universe conspires against us. In the unlikely event your order arrives to you in less than perfect condition, please email photos to Hello@HomelyBrand.com.
The Homely manufacturer's warranty covers defects in materials and workmanship for one year from the date of delivery.
If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the Homely warranty.
